Privacy Policy
Effective July 1, 2026
Information we collect
We collect account details, contact information, service addresses, collection schedules, bin counts, bin map coordinates, property instructions, support messages, service history, and billing identifiers. Stripe processes payment-card details; Bin Buddy does not store complete card numbers.
How we use information
We use information to authenticate accounts, confirm eligibility, schedule and perform service, optimize routes, send transactional notifications, provide support, prevent fraud, maintain records, and improve Bin Buddy.
Site analytics
We record basic page visits and checkout milestones to understand whether the site and signup process work correctly. We do not use this information for third-party advertising, and browsers that send a Do Not Track preference are excluded from page-view tracking.
Live route location
While a worker runs an active route, customers can see their number of remaining stops. Only the customer who is next can see the worker's current location. Customer-facing coordinates are cleared when the worker advances or finishes the route.
Property access information
Gate codes and access notes are limited to authorized workers and administrators who need them to perform service. Customers should not submit alarm codes, financial information, or unrelated sensitive information.
Service photographs
Service photographs may be stored in private cloud storage and made available only to the associated customer and authorized Bin Buddy personnel.
Vendors
We use service providers including Supabase for authentication and data storage, Stripe for payments, Mapbox for maps and routing, Resend for email, and Vercel for hosting. These providers process information under their own privacy terms.
Retention and security
We retain records for as long as reasonably necessary to provide service, meet legal and accounting obligations, resolve disputes, and protect the service. We use access controls and encrypted connections, but no online system can guarantee absolute security.
Your choices
You may update service instructions and billing through your dashboard. You may request access, correction, or deletion of eligible personal information by contacting support. Some transaction and service records may be retained where legally or operationally required.
Contact
Privacy questions can be sent to support@binbuddync.com or (919) 607-1712.